Last Updated: September 28, 2026
At Knot Asset, operated by RK Websoft Technologies Pvt. Ltd., we respect your privacy and are committed to protecting the personal and business information you provide to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit https://knot-asset.com/, contact us, request information about our services, or use the Knot Asset IT Asset Management Software and related services.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
1. About Knot Asset
Knot Asset is an IT Asset Management Software designed to help organizations manage and track their IT assets throughout their lifecycle.
Our platform may provide features including:
- Asset Inventory Management
- Asset Tracking and Allocation
- Asset Warranty Tracking
- Asset Status Reports
- Ticket Management
- User and Asset Management
- IT Compliance Management
- Asset Lifecycle Management
- Asset Requisition and Approval Workflows
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
2.1 Personal Information
When you contact us, request a demo, submit an enquiry, or communicate with us, we may collect information such as:
- Name
- Email address
- Phone number
- Company or organization name
- Job title or designation
- Information provided in your enquiry or message
- Any other information you voluntarily provide
2.2 Account Information
If you use the Knot Asset platform, we may collect information required to create and manage your account, such as:
- Name
- Email address
- Contact details
- Organization information
- Username and account credentials
- User role and permissions
- Other information necessary to provide the service
2.3 Business and Asset Information
When organizations use Knot Asset, they may enter business-related information into the platform, which may include:
- Asset names and descriptions
- Asset identification numbers
- Serial numbers
- Asset category and type
- Purchase and warranty information
- Asset allocation information
- User or employee information associated with an asset
- Asset status and lifecycle information
- Maintenance and service information
- Ticket and support information
- Asset location information
- Software and hardware information
- Documents, notes, attachments, or other information uploaded by authorized users
The type of information stored depends on how the organization configures and uses the Knot Asset platform.
3. Information Collected Automatically
When you visit our website or use our services, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General usage and interaction information
- Error and diagnostic information
This information may be used to maintain website security, troubleshoot technical issues, improve performance, and understand how our services are used.
4. Cookies and Similar Technologies
Knot Asset may use cookies and similar technologies to provide and improve website functionality.
Cookies may be used for purposes such as:
- Maintaining website functionality
- Remembering preferences
- Improving user experience
- Understanding website usage
- Security and authentication
- Analytics and performance measurement, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website or service.
5. How We Use Your Information
We may use collected information for the following purposes:
- To provide and operate Knot Asset services
- To create and manage user accounts
- To respond to enquiries and support requests
- To provide product demonstrations and information
- To communicate with customers and users
- To process service-related requests
- To maintain and improve our website and software
- To monitor system performance and security
- To detect, prevent, and address fraud, misuse, or security issues
- To maintain asset management and workflow functionality
- To provide technical support
- To comply with applicable legal and regulatory requirements
- To enforce our terms, agreements, and policies
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without appropriate notice or consent where required by applicable law.
6. How We Share Information
We do not sell or rent your personal information.
We may share information with trusted third parties only when reasonably necessary to operate our website and services, including:
Service Providers
We may use third-party service providers for services such as:
- Website hosting
- Cloud infrastructure
- Email delivery
- Technical support
- Security
- Analytics
- Database and storage services
These providers may process information only as necessary to provide services to us and are expected to maintain appropriate security and confidentiality.
Legal Requirements
We may disclose information when required to do so by applicable law, regulation, legal process, court order, or governmental authority.
Business Transfers
If RK Websoft Technologies Pvt. Ltd. or Knot Asset is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable privacy laws.
7. Customer and Organization Data
When an organization uses Knot Asset to manage its IT assets, the organization may control the information entered into the platform.
Such information may include employee, user, asset, hardware, software, maintenance, ticket, and other business information.
In these circumstances, the organization is responsible for determining what information is entered into Knot Asset and ensuring that it has the appropriate authority and permissions to collect and process such information.
Knot Asset processes such information to provide the services requested by the organization and according to applicable agreements and instructions.
8. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the nature of the information and service, security measures may include:
- Access controls
- Authentication mechanisms
- Secure communication technologies
- Monitoring and logging
- Backup and recovery procedures
- Security updates and maintenance
- Restricted access to information
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.
9. Data Retention
We retain personal and business information only for as long as reasonably necessary to:
- Provide our services
- Maintain customer accounts
- Fulfill contractual obligations
- Provide customer support
- Meet legal, regulatory, accounting, or reporting requirements
- Resolve disputes
- Prevent fraud and misuse
- Enforce applicable agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal procedures.
10. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Request information about how your data is processed
- Withdraw consent where processing is based on consent
- Request restriction of certain processing
- Raise a privacy-related complaint or concern
To exercise applicable privacy rights, please contact us using the details provided below.
